There is only a limited space for filters themselves. This means when you filter for more values not all of them are visible in dashboards or the exported PDFs. When you need to know what filters were used to export an report you can add a text box that lists all values chosen in a filter.

To show for what values of you filter on a dashboard:

  • Click Text in the top bar
  • Click one of Headline, Sub-Headline, Description
  • Position the text box the place where you want it, make sure there is enough space to show the expected filtering criteria
  • Add one or more of the placeholders from the examples below to the text box

Date Filter

You can show for what

To show the date from which the date is filtered add the following text to a text box.

%DATE_FILTER_VALUE(date.date, FROM)%

To show the date to which the date is filtered add the following text to a text box:

%DATE_FILTER_VALUE(date.date, TO)%

Attribute Filters

To show filtered values for attribute filters use the one of the following text snippets. The format for the filters is %FILTER_TITLE(<attribute name>)% . The attribute name  is consists of the prefix attribute. , followed by lower case dataset name such as conversations , followed by a dot, followed by the lower case attribute name.

Time-related examples:

%FILTER_TITLE(attribute.time.hour)%

Agent-related examples:

%FILTER_TITLE(attribute.agents.id)%

Conversations and activity-related examples:

%FILTER_TITLE(attribute.conversations.activity)%
%FILTER_TITLE(attribute.conversations.communication_channel)%
%FILTER_TITLE(attribute.conversations.direction)%
%FILTER_TITLE(attribute.conversations.handling_team_id)%
%FILTER_TITLE(attribute.conversations.outcome)%
%FILTER_TITLE(attribute.conversations.queue)%

Multiple Filters

You can show filtered values of multiple filters in a single text box. This may be useful when your users may pick a lot of values from variety of filters and you do not want to reserve a precious space on a canvas for multiple text boxes. You can also combine the filtered values with other text.

The example below shows multiple filters with additional text included:

Direction: %FILTER_TITLE(attribute.conversations.direction)%, 
Teams: %FILTER_TITLE(attribute.conversations.handling_team_id)%,
Queues: %FILTER_TITLE(attribute.conversations.queue)%
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