Ytica for Talkdesk gives you insight into conversations happening in Talkdesk. Ytica is alternative to limited reporting features built into Talkdesk. In Ytica you can look on key KPIs from any perspective. You can filter data to focus on specific dates, queues, teams and agents. You can drill down from high level KPIs and charts down to individual conversations and listen to them.
Availability and Pricing
Ytica for Talkdesk is available on the Talkdesk AppConnect for a 1-click install and it comes with a 30-day free trial! Pricing is on a per agent per month basis with 3 plans to chose from. See our public pricing.