Ytica for Amazon Connect gives you insight into conversations happening in Amazon Connect. Ytica is alternative to limited reporting features built into Amazon Connect. In Ytica you can look on key KPIs from any perspective. You can filter data to focus on specific dates, queues, teams and agents. You can drill down from high level KPIs and charts down to individual conversations and listen to them.
Pricing and Availability
Ytica for Amazon Connect is priced per agent per month. The price depends on plan you choose. See our public pricing.